If for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

Refund policy:

We believe in our products 100%. We are trying our best every day to make you happy and put a smile on your face using our service but we understand that our IPTV subscription plans can’t work perfectly for everyone all time. If you are not happy with your purchase or you have an issue that we are unable to solve which makes the system unusable, we are more than happy to provide a refund.

How to make a request for a refund?

Please make a note of your transaction order ID with the subject: “Request for refund” and describe in your e-mail the issues you are facing and the reason for this request. For some reason, you have to send us proofs and we will send you proofs as well of our work and things we notice and have to show you too to explain our point of view and our decision better in more detail and more transparent.

Conditions:

Please do understand and accept that we can’t provide refunds due to technical issues unless you allow us to adequately try to solve them and assist you. If we are unable to resolve your issue within 48 hours, we will provide a refund. Please contact our live support 24/7 at any time if you need assistance.
We will refund completely only purchase which has been done in less than 72 hours. All other refund requests will be returned partially according to a used period of the team will contact users in all refund cases.

We will not send refunds or make a partial refunds if:
The customer didn’t satisfy/with the channel line-up or performance.
We suggest every customer go for a Trial before buying a 1 to 12-month package.

When User is unable to set up their own box and system at their end:
We will provide our best support to set up their boxes, devices, apps, and system in all cases of assistance requests. The reason is we don’t know about the circumstances with the box, devices, and system, etc. our support is limited to pre-defined steps for configurations of devices.

If some channels are freezing, buffering or not working sometimes:
Though almost all of our Servers are stable, sometimes some channels do freeze or don’t work due to various reasons but it’s not permanently. Our expert engineers are always working to fix them.

Most of the time, these issues are temporary and caused by the below reasons:

• • Customer internet fluctuations.

• • The issue with the box/apps/customer setup in general.

• • Your ISP has an issue.

• • Channel is down from the server end.

• • The customer change his/her mind and wanted to withdraw/switch between servers.

• • Server update/restart from our end (weekly performance necessary).

In case a user/customer can’t watch their IPTV subscription plan for 48 hours+ because Server Issue or any other problems caused by us and our end we will completely refund the package price or add all lost time on top of your subscription for free + some extra bonus we can negotiate together.